WARNING: ZINA Mini Digital Keychain Camera
Frequently Asked Questions v2
Q: My ZINA Mini Digital Keychain Cameradoes not turn on. What should I do?
A: The ZINA Mini Digital Keychain Camerarequires one ‘AAA’ battery which is included with your purchase. Please assure the battery is loaded into the battery compartment according to the polarity (+ and -). Close the compartment door and press the Function button to power up. If your camera still does not turn on, please replace the existing battery with a new, ‘AAA’ alkaline battery (not rechargeable) and press the Function button to power up.
Q: My battery does not last very long. How do I conserve battery power?
A: In order to conserve battery power, the camera will automatically enter the energy saving mode within 30 seconds if not in use. If the camera is not in use for a long period of time, remove the battery and replace when back in use. It is recommended to download your photos shortly after you take them to avoid discharging or corrosion of the battery. If the battery cover is opened accidentally, the power will be cut off and all photos will be deleted.
Q: My software CD does not download to 100 percent. What does that mean?
A: When installing the CD into the computer, if a percentage appears on the screen and the software does not fully download, the CD may be damaged. Please contact Customer Service at 1-800-576-6566 Press 0 for a replacement.
Q: When I try to download my photos, I receive an error message that says ‘camera connection error.’ What should I do?
A: IMPORTANT: You must install driver and all imaging software as instructed in order for all operations to run smoothly.
Q: How do I assure the camera connection was successful?
A: Go to START Menu. Select My Computer and Dual Camera #2 should appear under Scanners/Cameras.
Q: How do I assure that all softwares have been successfully downloaded into my computer?
A: Go to the START Menu and all softwares should be displayed in your program list. Arcsoft Photo Impression 4, Arcsoft Video Impression 1.6, and My DSC should be displayed.
Q: If the wdm driver was not successfully installed, what do I do?
A: Follow these steps:
Q: My pictures are not clear.
A: Good lighting is essential to obtain clear pictures. In addition, holding the camera steadily and following instructions for distance will help in obtaining great pictures.
Q: What does the number ‘25’ mean on the display screen?
A: The number on the display screen is the number of photos available. This number will decrease with every photo taken. For example, if you have taken one photo, the display screen will read ’19.’
Maximum photos in low resolution: 99
Maximum photos in high resolution: 25
Q: How do I delete pictures from the camera?
A: For deleting the last photo and/or deleting all photos, please follow provided instructions in booklet. Quick Tip: Please press buttons within 3 seconds.
Q: Do I need a computer to use this camera?
A: Our ZINA Mini Digital Keychain Cameranot only allows you to take photos, but also has built-in PC camera functions. Since photos must be downloaded to a computer, a computer is needed for this type of technology.
Q: When I try to download my pictures, an error messages appears: DEVICE NOT FOUND.
A: A ‘device not found’ message means that the computer does not recognize your camera as an external device connected to your USB port. Please make sure all printers, scanners or other external devices are not hooked up while you are downloading photos from your camera. Sometimes, these extra devices interfere with the hardware recognition and the device can not be found. Once all external devices are unplugged, please retry connecting the USB cable to the USB port. If the hardware is still not recognized, reconnect the USB cable into another USB port and proceed with your download. If you continue to experience this error message, please contact our Customer Service Department at 1-800-576-6566 and Press "0".
Q: When I try to download my picture, an error message appears: NO PHOTOS IN DEVICE.
A: A ‘NO PHOTOS IN DEVICE’ message means that the computer does not recognize your camera as an external device connected to your USB port. Please make sure all printers, scanners or other external devices are not hooked up while you are downloading photos from your camera. Sometimes, these extra devices interfere with the hardware recognition and the device can not be found. Once all external devices are unplugged, please retry connecting the USB cable to the USB port. If the hardware is still not recognized, reconnect the USB cable into another USB port and proceed with your download. If you continue to experience this error message, please contact our Customer Service Department at 1-800-576-6566 and Press "0".
Q: I have a MAC computer. Can I still use the ZINA mini digital camera with a MAC even though the software is only compatible with Windows 98, ME, 2000, and XP?
A: No, our ZINA Mini Digital Keychain Camera is NOT compatible with your MAC computer. However, If your computer is running a "Intel based Mac with 'Apple's Bootcamp' and Windows XP installed" you may use the ZINA Mini Digital Keychain Camera.
Q: What is the optimum distance between the camera view finder and my object when taking a photo?
A: The fixed focus lens should give adequate focus from 30cm through infinity.
Q: How far away should I hold the viewfinder from my eye?
A: You must keep a reasonable distance between your eyes and the viewfinder (approximately 12 inches) to take a photo.
Q: What is Image Compression?
A: This option will compress the size of the photos taken, and will allow the camera to store more photos. Please note that when using the compression mode “LD” the quality of the pictures will be compromised slightly. Choose “HD” for better quality photos.
Q: What is the Light System Shift 50/60Hz?
A: When electric power of indoor light system is 110V, choose the LIGHT SYSTEM SHIFT “60”. 60Hz will provide better image quality with 110V lighting systems (U.S.) When electric power of indoor light system is 220V, choose the LIGHT SYSTEM SHIFT “50”. 50Hz will provide better image quality with 220V lighting systems. (China & European Countries)Choose “60” for U.S.
Q: Low Resolution & High Resolution
A: Choose High Resolution “HI” to take better quality, and larger photos ready to print. In the High Resolution mode you can take 25 photos whereas in the Low Resolution mode “Lo” you can take 99 photos, great for emailing photos.
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